Innovation Challenges

A prototype solution designed with human-centered experience, to improve engagement and effectiveness in communication among the members, such that they can conveniently access the information based on their needs (e.g. language preference), independently comprehend it (i.e. overcome the technical contents of the messages), and promptly follow-up when necessary. 

The solution could ensure some form of human touch being put in place for the older group of members, while motivating all members to self-help through various digital means. The overall process should continue to engage members while remain secure (e.g. members still need to provide their authentication before being able to access confidential CPF information).

The prototype can be implemented in either the digital or physical space (e.g. AXS machines, community centres, CPF website), or even both. With the prototype, members should become more independent and have lesser reliance on CPFB staff for assistance, yet still keep the ‘human-touch’ and be as close as possible to the experience that these elderly members are used to (e.g. having to head down to the service centre).

A working prototype solution that can help CASE’s consumers navigate its websites and other communication channels easily, to search for the right answers and receive additional relevant information, enhancing the overall CASE’s customer experience and improving staff productivity. The solution should take into consideration the usability and interoperability of the features across any web platform.

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A working prototype solution that can help improve the efficiency of drum cleaning, in particular, the process in removing adhesive labels of drums exterior. The proposed solution should take into consideration the efficacy to reduce the amount of manpower as well as the increase in time and money savings. It should take into consideration that the drums are in varying dimensions and designs and should not compromise on the quality of cleanliness of the drum. Currently the manual process to remove the labels is between 5-20 minutes per barrel.

A working prototype solution that automates the QA process to ensure the integrity of their reconditioned drums. The solution should increase the efficiency and accuracy of the current QA process, leading to lower return rates (either from downstream reconditioning process or from the client) and higher process efficiency. Overall, the solution should reduce any errors during the final QC checks to ensure prompt and quality delivery to the customers.

A working prototype solution that leverages on LT Connect platform to allow terminal users to communicate effectively, collaborate and share reliable, trusted data so job orders can be fulfilled more efficiently. The mobile application solution should embrace user-centricity features to allow for non-tech savvy users to adopt. The proposed mobile application solution should include proposed mobile application framework which will serve as the base mobile application framework for all future JP mobile applications.  

How might we empower a hyperconnected e-commerce site to create a virtuous cycle of online deals driven through data in real-time for merchants, consumers, and partners?

What We Are Looking For

TSL is looking for a solution where consumers and merchants can create value together through seamless deal discovery and purchase, that is safe, secure, and easy to use. The solution would aggregate existing data from TSL’s database of merchants and products, and reward consumers for purchases made via the solution, thereby creating a customer loyalty programme.

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